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CUSTOMER FAQs

Here are some Frequently Asked Questions that we receive from our customers. Please have a look. If your question or query is still not answered please Contact Us and we will be happy to help. 

If you know that you have very sensitive skin, then we recommend you consult a doctor before you try Moksha products. Simply take the list of our ingredients to your physician, and make sure you’re not allergic to any of them.

To view product ingredients, visit the Moksha store. Scroll to your desired product, and click the “view details” button under that product to see the full list of ingredients.

Note: For some products, the ingredient list may also be located directly on the product’s page.

Yes we do! We are happy to tell you that we provide a flat rate of just £25.00 to ship an order of any size to nearly anywhere in the world. These orders are shipped through Royal Mail.

International (outside the UK / EU.) customers must pay applicable sales tax, duty and Customs charges. Your local government determines duty and customs charges, which vary by country. Duties, taxes and/or customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Please contact your local government for specific details.

MOKSHA! is not sold in any retail stores. We are an e-commerce business, and our products are only available online in the Moksha store.

If you’re concerned about buying cosmetics online, read on…

First, we have an incredible refund policy: we stand by our products 100%! If you are not completely satisfied with your order, we will give you a full refund minus shipping.
Second, we have fantastic information about all our products for you. If you go to the Moksha store, you can watch our videos, read about each product, and check out the ingredients to see how the products are made…


So you can be sure that what you see is what you get. If you have any questions, please reach out to us by email or phone.

NO. We guarantee that none of our products or any of the ingredients in our products have ever been animal tested. Nor they will they ever be 🙂

If you have any questions at all, just reach out to us by email, on-site chat, or phone and we’ll back up what we say!

Our products contain no phthalates, parabens, binders or added ingredients.

We are very proud of the quality of our products, and you can know that we take the greatest care in their manufacturing.

If you have any questions at all, just reach out to us by email, on-site chat, or phone and we’ll back up what we say!

YES. You can view your order history by logging into your account.

You will require your username and password which you used to create an account while placing your order with us. 

It certainly is. When you order online with us, we use the most secure Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely. You can also choose to pay using PayPal if you prefer it

If you have not received your order in the expected time frame or you have received the wrong product please contact our support team at [email protected] and our customer care team will be happy to assist.

If you product is faulty or damaged we apologise and please please contact our support team at [email protected] and our customer care team will be happy to assist. We may arrange to collect the faulty goods or ask for you to provide a photograph for our own quality control procedures.

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